Coronavirus / Covid19 Update
Update November 12th 2020
England is back in lock down until December.
But this is not currently having any impact on our operations!
We are still shipping orders every day via Royal Mail, and we are taking all normal precautions to keep us and the Post Office staff and customers safe whilst doing so.
We have started to hear reports of 1st Class post taking more than a couple of days to arrive - obviously this is frustrating but that's just how it is now.
Royal Mail currently have relaxed their rules for Special Delivery as well. It is still a guaranteed Next Day service, but the 1pm promise is no longer guaranteed. It's still a very safe option for urgent orders.
International deliveries have been looking pretty good still. A recent shipment to Denmark was shipped on Monday afternoon and arrived with the customer on Friday. A parcel to France on the same day arrived on the Saturday (though it left the UK on Tuesday so blame the French postal service!)
In short : things are a little slow in the post all over the place, but we're shipping orders Monday to Friday and doing everything we can to get your LEGO lighting goodies delivered swiftly!
We would like to assure our customers that Team EB are currently all fit and well and will be continuing to ship our lovely lights to our lovely customers - every day of the week.
As social and movement restrictions are sweeping across Europe we hope fans will continue to find joy in building LEGO and lighting it up with our products.
We cannot help with the virus but we can help with the LEGO.
We are now offering FREE shipping for UK customers for the foreseeable future.
European customers have a reduced rate too.
No voucher needed, and vouchers are still accepted if you have one.
We can't guarantee delivery timing will always be perfect, with potential impact to the Royal Mail and our delivery partner, DPD, likely to increase in coming weeks and months.
But we'll still be aiming to get every order shipped same day or next day.
For deliveries to those who are isolating themselves - both Royal Mail and DPD will take instruction to leave parcels on the doorstep, ring the doorbell, and step back to allow you to collect. No signatures will be mandatory for such procedures. Leave a note at checkout or just stick a note to your door to ask for this. Normal "leave safe" instructions are also still fine if you have an enclosed porch or similar location to deliver to.
We wish all our customers continued health, happiness and hope.
Love from Oliver, Anke and the Minions.