Coronavirus / Covid19 Update
Update Wednesday 25/03/2020
Royal Mail and DPD are operating normally.
However we cannot justify going to the Post Office daily in the current circumstances. We await further guidance on this - the current government advice is that non-essential products such as ours can still be posted, but that must be balanced against the guidance to avoid going out unless absolutely necessary.
Small component orders will still go by Royal Mail as these can be put in the Post Box easily enough.
Most kit orders will for now ship via DPD as they collect from us every weekday.
However - some locations are impossibly expensive with DPD.
- Northern Ireland
- Scottish Highlands and Islands
- Channel Islands
- all locations outside Europe
Orders for these locations may be delayed until we can batch orders together and send by Royal Mail.
If you need to discuss please email us or chat with us online. We can make exceptions by arrangement of course.
Update Monday 23/03/2020
New controls have been announced in the UK today, and these will impact our ability to deliver orders.
Details have not been confirmed the impact on Royal Mail and DPD services.
Please stay tuned for updates.
We would like to assure our customers that Team EB are currently all fit and well and will be continuing to ship our lovely lights to our lovely customers - every day of the week.
As social and movement restrictions are sweeping across Europe we hope fans will continue to find joy in building LEGO and lighting it up with our products.
We cannot help with the virus but we can help with the LEGO.
We are now offering FREE shipping for UK customers for the foreseeable future.
European customers have a reduced rate too.
No voucher needed, and vouchers are still accepted if you have one.
We can't guarantee delivery timing will always be perfect, with potential impact to the Royal Mail and our delivery partner, DPD, likely to increase in coming weeks and months.
But we'll still be aiming to get every order shipped same day or next day.
For deliveries to those who are isolating themselves - both Royal Mail and DPD will take instruction to leave parcels on the doorstep, ring the doorbell, and step back to allow you to collect. No signatures will be mandatory for such procedures. Leave a note at checkout or just stick a note to your door to ask for this. Normal "leave safe" instructions are also still fine if you have an enclosed porch or similar location to deliver to.
We wish all our customers continued health, happiness and hope.
Love from Oliver, Anke and the Minions.