Coronavirus / Covid19 Update
Update Monday 13/07/2020
We are starting to ship some orders via Royal Mail but continue to try and reduce contact at the Post Office as much as possible.
We are now shipping on SATURDAY again! Only by Royal Mail as DPD cannot collect at weekends. Order by 11am and we'll do everything we can to ship by Royal Mail 1st Class or Special Delivery (for premium service) that day.
Small component orders always go by Royal Mail as these can be put in the Post Box.
Most kit orders will ship via DPD as they collect from us every weekday.
However - some locations are impossibly expensive with DPD.
- Northern Ireland
- Scottish Highlands and Islands
- Channel Islands
- all locations outside Europe
Orders for these locations need to ship with Royal Mail - we will still always aim to ship same day.
Please note that DPD do not collect from us on Saturday or Sunday. Contact us if you need an urgent item shipped on Saturday - our local Post Office opens for a few hours on Saturday morning.
With delays still reported by Royal Mail there's not a huge different between 1st class post on Saturday vs DPD Next Day shipped on Monday! We will however do what we can to take requests where possible.
If you need to discuss please email us or chat with us online. We can make exceptions by arrangement of course.
We would like to assure our customers that Team EB are currently all fit and well and will be continuing to ship our lovely lights to our lovely customers - every day of the week.
As social and movement restrictions are sweeping across Europe we hope fans will continue to find joy in building LEGO and lighting it up with our products.
We cannot help with the virus but we can help with the LEGO.
We are now offering FREE shipping for UK customers for the foreseeable future.
European customers have a reduced rate too.
No voucher needed, and vouchers are still accepted if you have one.
We can't guarantee delivery timing will always be perfect, with potential impact to the Royal Mail and our delivery partner, DPD, likely to increase in coming weeks and months.
But we'll still be aiming to get every order shipped same day or next day.
For deliveries to those who are isolating themselves - both Royal Mail and DPD will take instruction to leave parcels on the doorstep, ring the doorbell, and step back to allow you to collect. No signatures will be mandatory for such procedures. Leave a note at checkout or just stick a note to your door to ask for this. Normal "leave safe" instructions are also still fine if you have an enclosed porch or similar location to deliver to.
We wish all our customers continued health, happiness and hope.
Love from Oliver, Anke and the Minions.